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Privacy Policy

Confidentiality and Data Handling Statement

At Universe Capital Logistics Services, we highly value the confidentiality of your information and are fully dedicated to safeguarding your personal data. This data handling statement outlines the ways we gather, utilize, manage, and protect your personal information while adhering to all prevailing laws and regulations. By utilizing our website, you signify your agreement with this data handling statement.

Definition of Personal Information: Personal information encompasses any data pertaining to an identified or identifiable individual (‘data subject’). An identifiable individual is someone who can be directly or indirectly identified, typically through an identifier such as a name, ID number, location details, online identifier, or other factors specific to the person’s physical, physiological, genetic, mental, economic, cultural, or social identity.

Customer-Provided Personal Data: Upon creating an account with us, we collect certain personal details, including your name, email address, contact number, mailing address, and payment information. These details are used to provide our services, process transactions, and communicate regarding your account and orders.

When placing an order on our website, we may collect payment details such as bank information and credit card specifics.

During the shipment process, we may conduct inspections to ensure compliance with legal requirements and the absence of unlawful substances.

If you reach out to our customer support, we may gather your name, email address, and phone number, while retaining records of our interactions for quality assessment and better customer service.

Submitting a job application involves providing your resume, cover letter, and contact information. This information helps in assessing your suitability for available positions and facilitating communication.

Franchisee inquiries necessitate submission of business proposals, contact information, and financial particulars. We use this data to evaluate franchisee candidacy and correspond about the application procedure.

Requests for quotations lead to the collection of your name, email address, contact number, and shipment specifics. This information is utilized to provide accurate service quotations.

Automatically Gathered Information When visiting our website, certain device-related data is automatically collected, including IP address, browser type, and operating system. This information aids in website traffic analysis and service enhancement.

Data Processing Duration: Personal data is processed only for the duration necessary to fulfil the purposes for which it was obtained, including legal or regulatory obligations. After fulfilling processing goals, data is securely erased or anonymized to safeguard individual privacy. Regular assessments ensure personal data isn’t retained beyond necessity.

Processing Objectives: We process personal data for the following objectives:

  1. Account Information: To grant access to our services and correspond about your account.
  2. Order Information: To fulfil orders and update you on their status.
  3. Payment Information: To process payments and counteract fraud.
  4. Shipment Inspection: Ensuring shipments align with legal standards.
  5. Job Application Information: To evaluate job applications.
  6. Franchise Application Information: To assess franchisee candidacy.
  7. Quotation Request Information: To offer service quotations.
  8. Customer Support Information: To enhance customer support services.
  9. Automatically Collected Data: To optimize online experiences.

Social Media Presence: We maintain a presence on social media platforms. However, this data handling statement doesn’t apply to these platforms. Platform administrators govern their respective terms of use and privacy policies. We aren’t accountable for your social media use or data processing by these platforms.

Personal Data Recipients: We may share personal data with the following:

  1. Our employees and contractors for service provision.
  2. Third-party service providers for tasks like website hosting and payment processing.
  3. Business partners for joint services or relevant offers with your consent.
  4. Legal obligations, such as law enforcement or regulatory compliance.

When sharing data, we ensure recipients implement necessary safeguards. We only share data with those who guarantee appropriate data protection measures.

Personal Data Use: Personal data is used for:

  1. Communication about services and products.
  2. Service provision and maintenance.
  3. Customer support and query resolution.
  4. Payment processing and billing management.
  5. Website and service enhancement.
  6. Legal obligations and security measures.

Third-Party Recipients’ Information If you provide personal data of third-party recipients, you’re responsible for obtaining necessary consents and adhering to data protection laws. We’ll use such data only for its intended purpose. Our liability is limited in these cases.

Data Subject Rights: Data subjects possess the following rights:

  1. Right to access: To know processed data and obtain copies.
  2. Right to rectification: To correct incomplete or inaccurate data.
  3. Right to erasure: To request data deletion in specific cases.
  4. Right to restrict processing: To limit data processing in certain circumstances.
  5. Right to data portability: To receive data copies and transmit them.
  6. Right to object: To object to certain data processing.
  7. Right to avoid automated decisions: To avoid decisions solely based on automation.

Data subjects can exercise these rights by contacting the controller. Responses occur within one month, extendable by two months in certain cases.

Data Breaches: Any data breaches are reported promptly to data subjects and authorities within 5 days of detection.

Consent, Revisions, and Contact Consent is sought for specific actions involving personal information. Revisions to this data handling statement are communicated through our website or direct notifications.

Responsible for Processing This data handling statement applies to data processing by:

The Universe Capital Logistics Services Head Office, The Ontario Tower, C1301 Burj Khalifa Area, Business Bay

Contact Us: For inquiries about this data handling statement, please contact us at info@univers-ss.com